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Terms of Use

Last Updated: 9, December 2025

Tenzeya Technologies Private Limited (“Tenzeya”, “we”, “us”, or “our”) operates the Agentic Tender Intelligence Platform available at https://www.tenzeya.com and related mobile or desktop applications (collectively, the “Platform”).

By accessing or using the Platform, you agree to be bound by these Terms of Use (“Terms”). If you do not agree, you may not use the Platform.

These Terms form a legally binding agreement between you (or the entity you represent) and Tenzeya.

1. Eligibility

You must be at least 18 years old and have the legal capacity to enter into contracts. By using the Platform, you represent that you meet these requirements.

2. Account Registration & Security

  • You must create an account to access most features.
  • You are responsible for providing accurate registration information and keeping it up to date.
  • You are solely responsible for maintaining the confidentiality of your login credentials and for all activities under your account.
  • Notify us immediately at support@tenzeya.com of any unauthorized use of your account.

3. Subscription Plans & Payment

  • Access to certain features requires a paid subscription (“Subscription”).
  • Fees, billing cycles, and features for each plan are displayed on our pricing page or in your order confirmation.
  • Payments are processed securely by our third-party payment providers.
  • All fees are exclusive of applicable taxes unless stated otherwise.
  • Subscriptions auto-renew unless cancelled before the renewal date. No refunds for partial months or unused periods unless required by law.

4. License Granted to You

Subject to your compliance with these Terms and payment of applicable fees, Tenzeya grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Platform for your internal business purposes during the subscription term.

5. Your Responsibilities & Acceptable Use

You agree not to:

  • Use the Platform for any illegal, unauthorized, or prohibited purpose.
  • Upload, transmit, or distribute viruses, malware, or harmful code.
  • Attempt to reverse engineer, decompile, or derive source code from the Platform.
  • Interfere with or disrupt the Platform or servers.
  • Access or scrape the Platform using automated means (bots, scrapers, etc.) without our prior written consent.
  • Share your account credentials or allow others to use your account.
  • Use the Platform to compete directly with Tenzeya or to build a competing product.
  • Remove or alter any copyright, trademark, or proprietary notices.

6. User Content

  • You retain ownership of all documents, data, and materials you upload or input into the Platform (“User Content”).
  • You grant Tenzeya a worldwide, royalty-free, irrevocable license to use, store, process, modify, and display User Content as necessary to provide the Services and generate insights.
  • You represent that you have all necessary rights and permissions to upload User Content and that it does not infringe third-party rights or violate any law.

7. Intellectual Property

  • The Platform, its design, AI models, algorithms, features, and all related technology (excluding your User Content) are owned by Tenzeya or its licensors and protected by copyright, trademark, and other laws.
  • No title or ownership is transferred to you.

8. AI-Generated Output

  • Insights, recommendations, risk scores, and other outputs generated by the Platform (“AI Output”) are for informational purposes only.
  • Tenzeya does not guarantee the accuracy, completeness, or suitability of AI Output.
  • You are solely responsible for verifying AI Output and for all decisions made based on it.

9. Confidentiality

Both parties agree to keep confidential any non-public information disclosed by the other party that is marked or reasonably should be understood as confidential.

10. Termination

  • You may terminate your account at any time via the account settings or by contacting us.
  • We may suspend or terminate your access immediately if you breach these Terms, engage in fraudulent activity, or if required by law.
  • Upon termination, your right to use the Platform ceases immediately. Sections that by their nature should survive (e.g., payment obligations, intellectual property, liability, governing law) will continue to apply.

11. Disclaimer of Warranties

THE PLATFORM AND SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE PLATFORM WILL BE UNINTERRUPTED, ERROR-FREE, OR COMPLETELY SECURE.

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

  • TENZEYA WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR BUSINESS OPPORTUNITIES.
  • OUR TOTAL LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS OR THE PLATFORM WILL NOT EXCEED THE AMOUNT YOU PAID US IN THE 12 MONTHS PRECEDING THE CLAIM.

13. Indemnification

You agree to defend, indemnify, and hold harmless Tenzeya, its officers, directors, employees, and agents from any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising from:

  • Your violation of these Terms
  • Your User Content
  • Your misuse of the Platform

14. Governing Law & Dispute Resolution

These Terms are governed by the laws of India. Any dispute arising out of or relating to these Terms or the Platform shall be subject to the exclusive jurisdiction of the courts in Bengaluru, Karnataka, India.

15. Force Majeure

We are not liable for any failure or delay caused by events beyond our reasonable control (e.g., natural disasters, war, pandemics, government actions, internet outages).

16. Changes to These Terms

We may update these Terms from time to time. We will notify you of material changes by email or through the Platform. Your continued use after such changes constitutes acceptance of the updated Terms.

17. Miscellaneous

  • These Terms constitute the entire agreement between you and Tenzeya regarding the Platform.
  • If any provision is held invalid, the remainder will continue in full force.
  • Our failure to enforce any right does not waive that right.
  • You may not assign these Terms without our prior written consent. We may assign these Terms freely.

18. Contact Us

For any questions about these Terms, please contact:

Tenzeya Technologies Private Limited Email: legal@tenzeya.com 

Thank you for using Tenzeya.